Mainware will sit with your company and discuss what is the requirement around your IT infrastructure. Our dedicated IT team will manage and run your systems. We have a number of different modules regarding service levels and response to calls being logged at our call centre. Mission critical business operations require quick response. Mainware is prepared for this event. Your business may not need a high response time on issues where next business day is sufficient to attend to the problem. We will customise the SLA around your business.
Support packages start form R595 + VAT
Mainware offers consulting service where we will sit with your company and get your requirements. Our system architects will analyse your requirements and advise you on the solutions and costs. Mainware has carried out many PC and data audits as well as environment audits against IT best practise procedures.
Mainware offer individuals and companies an onsite PC support service where one of our team will be dispatched to your location and assist with the system that needs help. Mainware has many clients that request assistance from time to time with pcs, laptops and smart devices.
If you were sure until now, that good support requires the physical presence of a technician; prepare yourself to be surprised at the enormous amount of benefits that remote support can offer your organization. The benefits of remote support for your organization. Speed, Availability, Profitability and Efficiency