Mainware Technologies

WHY IT SUPPORT IS IMPORTANT

You wouldn’t open a call centre without hiring people to answer the phone. You wouldn’t buy a car and expect it to drive itself . So why would you invest in technology, without hiring a professional IT support team?

Businesses today need technology. This means they also need professional IT support. It is an essential role in any organisation, big or small. This article will show you just how important professional IT support really is.

Good IT maintenance involves good documentation

Where your IT systems are concerned, maintaining good documentation is important. All too often the important knowledge is possessed by one or two key people – which is fine, until when they leave or happen to be absent when something goes wrong. Mainware shares all your sites / companies IT documentation on our online Document Management Systems with you. For instance, network layout, device information, configurations and passwords etc.

Make sure your documentation is up to date. File new software discs safely, record licence keys when you buy and download software online – and be sure to save passwords as they’re changed. Finally, make sure people in your business know where to find this key information.

Mainware has been managing company’s IT infrastructure for many years, we believe in keeping solutions simple and cost effective for your clients. We have been helping our clients reduce their IT spending and streamlining their operations.

Good IT maintenance involves good documentation

Where your IT systems are concerned, maintaining good documentation is important. All too often the important knowledge is possessed by one or two key people – which is fine, until when they leave or happen to be absent when something goes wrong. Mainware shares all your sites / companies IT documentation on our online Document Management Systems with you. For instance, network layout, device information, configurations and passwords etc.

Make sure your documentation is up to date. File new software discs safely, record licence keys when you buy and download software online – and be sure to save passwords as they’re changed. Finally, make sure people in your business know where to find this key information.

Mainware has been managing company’s IT infrastructure for many years, we believe in keeping solutions simple and cost effective for your clients. We have been helping our clients reduce their IT spending and streamlining their operations.

Understanding your environment

Mainware has tools that help us understand what is happening with in your network environment, what applications are missing, your network and bandwidth. We have found over the years that companies have very good infrastructure, but lack the understanding of what is running with in their network. This often causes performance issues. One may think their company is small and they only have a few staff and computers on the network, but all it takes is one smart phone connecting or one PC / laptop and this device can slow down the network to that point that you are not able to send mails or login to your bank.

Remote IT Support

With your increased reliance on technology to be successful, it is vital that all IT issues are dealt with swiftly to minimise any impact on your business.

On Site IT Support

There are occasions when nothing betters the immediacy and intimacy of a qualified IT specialist on location, assisting your users in person. Onsite support, where an accredited IT Lab engineer visits your site as required.

Some of the IT Services we provide

  • Email Configuration and Support
  • Virus & Malware Removal
  • Backup and Disaster Recovery
  • Infrastructure Consulting and Support
  • Website Development
  • Software Installation and Support
  • Network points, server patching and fixing / install point.
  • Windows & Linux Support
  • IT Consulting
  • Data Recovery