Break/Fix + Proactive Monitoring
Traditional IT support waits for something to break before fixing it. Mainware Technologies takes a different approach. Using advanced Remote Monitoring and Management (RMM) tools, we continuously monitor your entire infrastructure — servers, desktops, laptops, and network devices — 24 hours a day, 7 days a week.
When our systems detect an anomaly — a failing hard drive, a memory leak, a service crash — we respond immediately, often resolving issues before you even know they exist. This proactive approach dramatically reduces downtime and keeps your team productive.
For issues that can’t be prevented, our tiered SLA guarantees specific response and resolution times based on the severity of the incident, so you always know exactly what to expect.
What's Included
- 24x7 Remote Monitoring (RMM)
- Desktop & Laptop Support
- Server Infrastructure Management
- Automated Patch Management
- Software Update Management
- Hardware Health Monitoring
- Vendor Liaison & Escalation
- Monthly Performance Reports
- Tiered SLA Response Times
- Dedicated Account Manager
How It Works
Our managed IT service delivery follows a proven process
Baseline Assessment
We audit your existing infrastructure, document everything, and identify risks and opportunities.
RMM Deployment
Our monitoring agents are deployed across all devices, servers, and network equipment
Proactive Monitoring
24x7 monitoring detects issues, triggers automated alerts, and enables rapid response.
SLA-Backed Support
When issues arise, our tiered support team responds within guaranteed SLA timeframes.
Regular Reviews
Monthly reports and quarterly reviews ensure continuous improvement and alignment with your goals.
SLA Tiers for Managed IT
Choose the support level that matches your business needs
Priority Level
Critical
System-wide outage
High
Major impact
Medium
Single user impact
Low
General request
Monitoring
Standard (8x5)
2 hour response
4 hours response
8 hours response
16 hours response
Business hours
Premium
Critical
System-wide outage
High
Major impact
Medium
Single user impact
Low
General request
Monitoring
Enterprise
Critical
System-wide outage
High
Major impact
Medium
Single user impact
Low
General request
Monitoring