If you’re experiencing issues with Outlook placing legitimate emails in the junk mail folder, there are a few steps you can take to resolve the problem:
Mark emails as “Not Junk”: When you find a legitimate email in the junk mail folder, select it and click the “Not Junk” or “Not Spam” button in the Outlook toolbar. This action helps Outlook learn that those types of emails should not be classified as junk in the future.
Add senders to your contacts: Adding the email addresses or domains of trusted senders to your contacts can improve Outlook’s accuracy in filtering emails. To do this, right-click on an email from a trusted sender, select “Add to Contacts” or “Add to Safe Senders List,” and confirm the action.
Check junk mail settings: Outlook has built-in settings that determine how emails are filtered. To review and adjust these settings, follow these steps: a. Open Outlook and go to the “Junk” or “Spam” folder. b. Right-click on a legitimate email and select “Junk” or “Spam” from the context menu. c. Choose “Junk Email Options” or “Mark as Not Junk” from the submenu. d. In the Junk Email Options dialog box, review the settings and make adjustments as needed. You can choose a different level of filtering or add trusted senders to the Safe Senders list.
Check your blocked senders list: Outlook has a blocked senders list that automatically sends emails from those addresses to the junk mail folder. Make sure you haven’t accidentally added any trusted senders to this list. To check and edit the blocked senders list: a. Go to the “Home” tab in Outlook. b. Click on the “Junk” or “Spam” dropdown arrow in the toolbar. c. Select “Junk Email Options” or “Options” from the menu. d. In the Junk Email Options dialog box, navigate to the “Blocked Senders” tab. e. Remove any trusted senders from the list if necessary.
Report the issue to Microsoft: If the problem persists despite trying the above steps, you can report the issue to Microsoft’s support team. They can investigate the problem and provide further assistance.
By following these steps, you should be able to train Outlook to recognize legitimate emails and reduce the chance of them being classified as junk or spam.
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