Hosted PBX System
Mainware has partnered with one of South Africa’s premium VoiP providers, this enables us to offer our clients excellent service and voice quality.
We are able to take your current telephone numbers and port them to a virtual PABX system, no need to expensive onsite phone systems.
Requirements, stable internet connection, and a digital hand set.
We have one of the most efficient VoIP networks in South Africa, saving our clients 25% – 55% on calls.
- Benefits
Keep your number, keep your customers - Call forwarding to any destination
Reduced Call Costs
We get you the best possible VoiP rates, meaning great savings for you. In face we save you between 25% and 55% on your phone bill.
Highly Secure
We use L2TP and ViBE technology to encrypt voice traffic as well as advanced algorithms to stop hacking
Number Porting
It’s simple, new numbers lose customers. We will help you port your number from your current provider , which means you won’t lose any business. Once ported, We has the ability to forward your calls to any destination should your last mile connectivity go down. If you decide to move, you can take your number anywhere with you on your Voice system, keeping your number for life.
Professional Call Recording service offers the same functionality as professional on-site call recording system and voice logging devices, but without the capital outlay. It offers advanced features, allowing you to take complete control of your call recordings, all stored in the cloud for convenience. The service is fully POPI (Protection of Personal Information) compliant and is accessed via your desktop.
Professional Call Recording
FAQ
VoIP (Voice over Internet Protocol) lets you access phone services over the internet. Calls are no longer dependent on old traditional phone lines. VoIP achieves greater functionality at a lower cost for businesses. This innovation means that communication expenses are much cheaper than traditional phone services.
Mainware clients report cost savings up to 55% after switching their communications over to its VoIP service. These modern phone systems such as Cloudcall Hosted PBX include many business features that boost productivity and revenue on top of the call savings.
You will need a VoIP provider, a stable interconnect connection, and depending on your office setup, you may need some additional hardware to enable VoIP to work. Mainware also recommends a ViBE or L2TP router to secure calls to stop hacking and improve quality.
For businesses with IP Phones that are SIP enabled, you will just need the SIP account details from your VoIP provider.
For businesses with TDM PBX’s, a VoIP gateway will be required and a SIP trunk from your VoIP provider.
For businesses with an IP PBX you just need a SIP trunk from your VoIP provider.
For Hosted PBX clients, VoIP is native to the setup so you will just need a solid internet connection.
In general VoIP requires a stable connectivity line to stop voice jittering due to packet loss or delays in speech. Data usage such as internet browsing, email and video streaming on the same line is not advised unless a VLAN is used. A VLAN takes a portion of the connection and blocks it off purely for VoIP, so no data can interfere with the VoIP traffic. Not all connectivity providers can/will provision VLAN’s.
Fibre
LTE
Microwave
The call quality of a VoIP systems depends on the speed and reliability of a customer’s internet, as well as the quality across the VoIP providers’ network. Customer’s end user device (IP phone) plays a part with modern-day devices such as Yealink IP phones enabling HD voice quality, allowing VoIP to outperform PSTN / landline (Telkom) voice quality considerably.
When listening to VoIP compared to traditional phone lines, you will hear a vast improvement in call quality compared to traditional landlines. Landlines don’t have as much audio bandwidth, which can result in muffled or fuzzy calls. VoIP calls achieve far greater clarity through HD voice technology. The number of HD Voice calls you can handle will depend on how fast your internet download and upload speed is.
The Mean Opinion Score (MOS) was initially developed to measure traditional calls and has been extended to measure calls on VoIP networks. MOS score is a rating from 1 to 5 of the perceived quality of a voice call – 1 being the lowest score and 5 the highest for excellent quality.
VoIP is by far cheaper than a landline services. PSTN providers such as Telkom charge high rates for calls, and because of this an entire VoIP industry was born as the VoIP providers use IP technology to carry the same calls far more cheaply. Estimates on call savings range from 25% – 55% depending on the mix of calls for a particular client.
Usually, the greatest call saving is seen on mobile calls (Vodacom / MTN and Cell C / Telkom Mobile), then landline calls (geographic and non-geographic landlines), special service numbers (0800 and 0860), and finally international calls.
VoIP providers can bill per second which further increases call savings.
If you were to combine a VoIP service with a Hosted PBX solution to replace your onsite PBX, you can drastically decrease your capital outlay and/or monthly hardware rental costs. Hosted PBX setups only use VoIP to carry the calls.
Mainware saves its clients on average 20% – 30% on mobile calls, 10% – 20% on landline calls, and up to 50% on international calls (destination dependent).
